ByteFuse.IO offers premium support packages with product purchase for one low rate.
Premium Support
Prioritized email support. Also includes chat support during normal business hours. Expires one year after the date of purchase.
Plus Support
Prioritized email support. Expires one month after the date of purchase.
Basic Support
Standard email support. Remains valid for the duration of your software license.
Reasonable Service Terms
- The purchase of a Premium or Plus support package guarantees you faster service. We respond to all customer support tickets, we just respond to Premium and Plus customers first.
- We offer technical support in the following languages: English and Hebrew.
- Our support technicians know the answer to all common questions immediately and we have specialists to help with your more technical questions. They put forth every effort to help you resolve any questions or problems.
- Downloading our products is fast and easy. If any problems arise, we are here to help you find a solution. Make sure that you already have your computer system running before downloading. We are not able to help with your hardware installation.
- We always strive our best to find a solution to every problem. Occasionally, a problem arises that we can’t solve, but we put forth every effort first.
- We fully support products made by ByteFuse.IO. If you need general help with your computer system or assistance with a product made by another company, our technicians are unable to assist you.
- Please purchase the support package that will best meet your needs. If you prefer to chat with a technician, please purchase Premium support instead of Plus support.
- Your support purchase is tied to your email address at the time of purchase. It is not transferable to another user. Please enter the correct email address at the time of purchase and check it for responses to your support tickets. Remember, if you want to jump to the front of the line, your email address is your key. Support service packages purchased in advance are nonrefundable, even if you do not use them. A support package is refundable if the purchase was a genuine mistake and you contact us immediately after purchase to request a refund. The support service package is also refundable if you choose to refund your entire purchase due to a faulty product.
- All support is provided on the basis that we will make every effort to provide you with the correct information and the best solution. We suggest that prior to making any significant changes to your computer, you back up your data. Since we are providing support via chat and email, we are not able to guarantee an error free experience. There are many factors that influence your computer system and we will not be liable for any loss that might arise if we unintentionally provide incorrect information. If you are engaging in an activity which could cause serious loss if things go wrong, you should retain a professional computer consultant to validate and test the systems before use.